Solara Shipping & Returns Policy

📦 Shipping Policy

At Solara, we believe in delivering beauty with care and precision. Our shipping policy is designed to ensure your experience is as radiant as our products.

1. Shipping Locations

We currently offer shipping exclusively within the United States.

2. Processing Time

Orders are processed within 3–4 business days. Processing times may be longer during peak seasons or promotional periods.

3. Shipping Methods

We partner with trusted carriers to deliver your orders promptly. Shipping options and estimated delivery times will be provided at checkout.

4. Shipping Costs

Shipping fees are calculated based on the delivery method and destination. You will be informed of the total shipping cost before completing your purchase.

5. Order Tracking

Once your order has shipped, you will receive a tracking number to monitor your shipment’s progress.

Important: As of August 29, 2025, the U.S. has ended the de minimis tariff exemption for packages valued under $800. All imported goods are now subject to standard duties and taxes, which may affect the total cost of your order. For details, refer to U.S. Customs and Border Protection.

đź’¸ Return & Refund Policy

Your satisfaction is our priority. If you're not entirely in love with your purchase, here’s how we handle returns and refunds:

1. Eligibility

Returns are accepted within 30 days of receipt for unused and unopened products.

2. Return Process

To initiate a return, please contact our customer service team at social@solara.fashion with your order number and reason for return.

3. Refunds

Upon receipt and inspection of the returned item, a refund will be processed to your original payment method. Please allow 7–10 business days for the refund to appear in your account.

4. Non-Returnable Items

Certain products, such as final sale items or opened skincare products, are non-returnable for hygiene and safety reasons.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Note: State laws may vary. For example, in California, if a return policy is not conspicuously posted, customers are entitled to a refund for goods returned within 30 days. We strive to comply with all applicable state regulations.

⚖️ Legal Compliance

Solara is committed to adhering to all federal and state laws governing e-commerce transactions, including:

  • Federal Trade Commission (FTC) Regulations: We ensure that our shipping and return policies are clearly stated and comply with FTC guidelines.
  • State-Specific Laws: We comply with state regulations such as those in California, Florida, and New York, which require conspicuous posting of return policies.

đź’Ś Contact Us

For any questions or concerns regarding our shipping and return policies, please contact our customer service team:
Email: social@solara.fashion
Phone: +1 (888) 533-5231

+1 (888) 533-5231 M–F 9AM–6PM

social@solara.fashion

Chat 24/7 | Live M–F 9AM–6PM

Let’s Connect On Social

Follow us on your favorite platforms. Check out new launch teasers, how-to videos, and share your favorite looks.

Sign Up For Newsletter

You may unsubscribe at any moment. For that purpose, please find our contact info in the legal notice.